EFILive's® USB driver can cause one of two very uncommon problems:
- The tune tool hangs when you start it if your FlashScan is plugged in to your computer and then finishes loading as soon as you unplug it.
- Your computer blue screens (BSOD) when you plug in your FlashScan or won't start if your FlashScan is plugged in.
Both of these problems are commonly caused by a conflict between your computer and EFILive's® USB drivers. Most computers seem to like the old drivers, a few running 64 bit W7 seem to like the new ones. In order to make solving this problem easy, EFILive® comes with a tool so you may easily change between them. Starting with V7.5 build 180 and V8 build 170, EFILive® installs the older drivers which seem to work for the majority of users. If you're using a build prior to those and you have the first problem you'll likely need to install the older drivers. If you're using those builds or a later one and you have the second problem, you'll probably need to install the newer drivers.
You'll need to run the EFILive® USB Manager and follow these directions:
- The tool is in one of these locations:
- Start => Program Files => EFILive => V8 => Tools => EFILive USB Manager
- Start => Program Files => EFILive => V8 => EFILive USB Manager
- Navigate through the start menu until you find the EFILive® USB Manager
- Right click on EFILive® USB Manager and choose Run as administrator. If Run as administrator is not there, just choose Run.
- Say Yes or OK to the "Do you want to allow this program" dialog box that pops up
- Make sure your EFILive® FlashScan cable is not plugged into your computer
- Click the large Uninstall USB Drivers button and wait for the process to finish
- Now click the appropriate Install USB button, 2.02.04 if you have the hanging problem and 2.04.08 if you have the blue screen problem.
- After a moment you will be told the drivers are ready.
- Plug in your FlashScan and you should see a drivers are installing message.
- Test to see that the problem is fixed. If not, start over and choose the other drivers.
If you get a message that the USB manager does not have permission, than you'll need to start over and make sure you correctly choose, Run as administrator.